Collision Reporting Centres

What is a Collision Reporting Centre?

A CRC is a police-affiliated facility that helps drivers report motor vehicle collisions that do not require police attendance at the scene. Staff document the incident, photograph vehicle damage, and file a report you can use for your insurance claim.

When should I go to a CRC?

In many Ontario municipalities (e.g., GTA, Halton, Peel), drivers involved in minor collisions typically report at a CRC, especially when:

No one is injured and no immediate hazards exist at the scene.
Total apparent damage is around $5,000 or more (thresholds/requirements vary by municipality).
The collision occurs on a public roadway and vehicles are drivable (or can be safely towed).
A hit and run occurred (you'll still report at a CRC if police do not attend).
The collision happened on private property and local policy directs you to a CRC.

Note: Always follow directions from police dispatch/non-emergency lines-local practices differ.

When will police attend the scene?

Police typically attend when one or more of the following apply:

Injury or possible injury/fatality.
Suspected criminal activity (e.g., impaired driving, stolen vehicle, assault).
Involvement of government/municipal vehicles or vehicles transporting dangerous goods.
Uninsured/suspended drivers or a driver who refuses to provide information.
Significant damage to public infrastructure (signals, guardrails, municipal property).

If you're unsure, call the non-emergency police line for guidance.

What to do before you go

Move to safety. If it's safe, move vehicles out of traffic. Turn on hazard lights.
Exchange information. Names, addresses, phone numbers, driver's licences, licence plates, insurance details (insurer & policy #), and vehicle info.
Document the scene. Take photos/video of positions, damage, road conditions, and landmarks before vehicles are moved (if safe).
Witnesses. Collect names and contact info.
Call police (non-emergency) if needed. They'll advise if you should proceed to a CRC or wait.

What to bring

Driver's licence
Vehicle ownership/permit
Insurance "pink slip" (proof of insurance)
Photos/video you took at the scene
Names/contact info for other parties and any witnesses
Towing invoice and storage location (if towed)

Towing & storage

Confirm rates before hook-up and get a receipt. Note where the vehicle is taken.
In many areas, towed vehicles must go directly to a CRC unless police direct otherwise.
After reporting, your insurer/adjuster will provide instructions on moving the vehicle to an approved facility or storage.

What happens at the CRC

Intake: Staff confirm identities, documents, and details of the collision.
Damage documentation: Vehicle damage is photographed; you'll complete a collision report.
Report number: You'll receive paperwork/occurrence details for your records and insurer.
Next steps: You may receive guidance on towing/storage and instructions for notifying your insurer.

Fees

There is typically no fee to file a collision report at a CRC; operating costs are generally supported by Ontario insurers. Standard towing/storage fees still apply where relevant. Keep all receipts for your claim.

Locations & hours

Hours and details can change - always check the linked police/CRC pages below before you go.

Region/City	Address	Hours	Phone	Notes
Toronto - East CRC	39 Howden Rd, Scarborough, ON M1R 3C7	Daily 8:00 a.m. - Midnight	416-808-4960	Operated with ASSI
Toronto - North CRC	113 Toryork Dr, North York, ON M9L 1X9	Daily 8:00 a.m. - Midnight	416-808-3960	Operated with ASSI
Peel - 11 Division (Mississauga)	3030 Erin Mills Pkwy, Mississauga, ON L5N 8M5	7 days, 10:00 a.m. - 6:00 p.m. (incl. holidays)	905-820-6536	Inside PRP 11 Division
Peel - Shoppers World (Brampton)	499 Main St S, Unit 189A, Brampton, ON L6Y 1N7	Mon-Fri 8:00 a.m. - 8:00 p.m.; Weekends/Holidays 10:00 a.m. - 6:00 p.m.	905-459-8585	Mall entrance: Mill St (NW corner)
Peel - Headquarters (Mississauga)	7150 Mississauga Rd, Mississauga, ON	Mon-Fri 8:00 a.m. - 4:00 p.m.	905-821-8393	PRP HQ
Halton - Burlington (30 Division)	3800 Constable Henshaw Blvd, Burlington, ON	Mon-Fri 8:00 a.m. - 8:00 p.m.; Sat-Sun 10:00 a.m. - 6:00 p.m.	905-331-0233	Lobby CRC
Halton - Milton (12 Division)	490 Childs Dr, Milton, ON	Mon-Fri 10:00 a.m. - 6:00 p.m.; Sat 10:00 a.m. - 4:00 p.m.	905-636-3100	Lobby CRC
Halton - Oakville (20 Division)	95 Oak Walk Dr, Oakville, ON	Mon-Fri 10:00 a.m. - 6:00 p.m.	905-825-4640	Lobby CRC
Hamilton - East End	2825 King St E, Hamilton, ON L8G 1J6	Mon-Fri 10:00 a.m. - 6:00 p.m.	905-560-0510	HPS location
Hamilton - Mountain	400 Rymal Rd E, Hamilton, ON L9B 1C2	Mon-Fri 8:00 a.m. - 8:00 p.m.; Sat-Sun 10:00 a.m. - 6:00 p.m.	905-385-2426	HPS location
York Region - Online Only	-	Report online (within 72 hours)	1-866-876-5423	As of Mar 1, 2025, YRP closed its CRC and moved to fully digital collision reporting.
Durham - Whitby	650 Rossland Rd E, Whitby, ON L1N 9G5	Daily 10:00 a.m. - 6:00 p.m.*	905-668-4157	Located in DRPS Regional Reporting Centre (same building as CARU). *Confirm hours before you go.
Niagara - St. Catharines	68 Church St, St. Catharines, ON L2R 3C6	Mon-Fri 8:00 a.m.-8:00 p.m.; Sat 10:00 a.m.-6:00 p.m.; Sun 10:00 a.m.-4:00 p.m.	-	Downtown St. Catharines; check hours before you go.
Niagara - Niagara Falls	5700 Valley Way, Niagara Falls, ON L2E 1X8	Mon-Fri 10:00 a.m.-6:00 p.m.; Sat 10:00 a.m.-4:00 p.m.	905-980-6366	Inside NRPS 2 District HQ; check hours before you go.
Niagara - Welland	5 Lincoln St W, Welland, ON L3C 5H9	Mon-Fri 10:00 a.m.-6:00 p.m.; Sat 10:00 a.m.-4:00 p.m.	905-688-4111	At NRPS 3 District; confirm hours/availability before you go.

Heads up: hours and processes can change. Always confirm on the official page before you go:

Note: York Region uses fully digital collision reporting; submit online within 72 hours unless police direct otherwise.

After you report: next steps

Call us or your insurer to start the claim (if you haven't already). Provide the CRC report/occurrence number.
Do not authorize repairs until you speak with your insurer/adjuster.
Keep receipts for towing, storage, and rentals; ask about preferred vendors and direct billing.
Medical attention: Seek care if you develop symptoms later; keep records of visits and expenses.

Frequently Asked Questions

Do I have to go to a CRC right away?

Report as soon as practical-many centres request you attend within 24 hours of the collision. If your vehicle is towed, it may go directly to a CRC.

What if the other driver refuses to share information?

Note their licence plate, vehicle make/model, and any details you can safely obtain. Proceed to a CRC or call the non-emergency police line for instructions.

Can I file my insurance claim at the CRC?

CRC staff file the collision report and take photos. You'll still need to notify your insurer or broker to open a claim.

My car isn't drivable-what should I do?

Arrange a tow. Confirm the rate and destination. In many areas, the vehicle must be towed to a CRC first; after reporting, your insurer will direct next steps.

Do I need a police report for every collision?

Not always. Municipal practices vary. For minor collisions without injuries, a CRC report is often sufficient. When in doubt, call the non-emergency line.

Need help right now?

Call us at (905) 479-1100 during business hours, or visit the Claim Centre for your insurer's 24/7 line.

This page is general guidance. Requirements can vary by municipality and police service; always follow instructions from local authorities.

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